Privacy Policy

Last updated: March 2026

TrackGuard ("we", "our", "us") provides order monitoring and automation tools for Shopify merchants. We provide services to Shopify merchants and process data on their behalf.

1. Information We Collect

We collect limited store and order-related data required to operate the app, including:

• Order data (order ID, status, tracking number)
• Shipping and tracking events
• Store contact information (email for notifications)

This may include limited personal data such as customer email or shipping details, only when necessary to provide the service. We do not collect or store payment information.

2. How We Use Information

We use this data to:

• Detect stalled shipments and delays
• Provide insights and analytics
• Send automated notifications on behalf of the merchant
• Improve app performance and reliability

3. Data Sharing

We do not sell or rent data. We may share data only with trusted service providers (e.g. tracking APIs, email delivery services) strictly to operate the app.

4. Data Retention

We retain data only as long as necessary to provide the service. When the app is uninstalled, associated data is deleted or anonymized within a reasonable period.

5. Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.

6. Merchant Responsibility

Merchants are responsible for ensuring they use TrackGuard in compliance with applicable laws and customer communication regulations.

7. User Rights

Users may request access or deletion of their data by contacting us.

8. Changes

We may update this policy from time to time. Updates will be reflected on this page.

9. Contact

For any questions, contact us at: support@trackguard.io